Associate Director

Florence Gomes

Florence is an Associate Director in HealthConsult’s Policy, Strategy & Planning practice. With management consulting experience across both Australia and New Zealand, Florence has been a driving force in several large-scale healthcare transformation projects. Florence's expertise in project management, stakeholder engagement, and clinical service design has enabled her to make significant contributions to both private and public health providers.

Florence’s superpower

Florence's superpower lies in her unique ability to bridge gaps – between people, ideas, and solutions. She has a remarkable talent for translating complex healthcare concepts into accessible language, much like a built-in interpreter for the medical world. But it's more than just simplifying jargon; Florence excels at building trust and fostering genuine connections among diverse stakeholders.

When she walks into a room of doctors, hospital managers, and patients, Florence creates an environment where everyone feels heard and understood. She combines her technical expertise with a deeply empathetic approach, allowing her to not just identify problems, but to collaboratively craft solutions that resonate with all parties involved. 

How she got here

  • Led the implementation support and Project Management Office for Canberra Health Services' redesigned Model of Care (2024)
  • Spearheaded the review and redesign of the Aboriginal Liaison Officer role's Model of Care for Canberra Health Services (2023)
  • Developed a transitional strategy for NSW Health to embed a learning program into regular business-as-usual operations (2023)
  • Designed and delivered a Time and Motion study for two digital health solutions for the Australian Digital Health Agency (2022)
  • Orchestrated the Medical Imaging Department Service Model Redesign for Canberra Health Services (2022)
  • Created a Service Experience Blueprint and best-practice Model of Care for a new CAR-T therapy treatment for Multiple Myeloma patients at Janssen (2022)
  • Contributed to the Prevention of Hospital Acquired Functional Decline Toolkit for NSW Health (2020)
  • Led the Clinical Redesign for Inpatient Wards and Acute Flow Improvement Program at Nepean Blue Mountains Local Health District (2018-2020).